IRS Operations Limited During COVID-19 Outbreak

To protect employees, the IRS is curtailing some operations during this period; however, it will continue to accept tax returns and issue refunds. Many IRS offices in areas hardest hit by COVID-19 are closed or have reduced operations on mission-critical items.

While able to receive mail, the IRS will be responding to paper correspondence only to a very limited degree during this period. Taxpayers who mail correspondence to the IRS during this period should expect to wait longer than usual for a response. Even after normal operations resume, it will take the IRS time to work through any correspondence backlog.

Due to these changes, the Practitioner Priority Service (PPS) and other IRS hotlines are experiencing more significant wait times.  - From NATP TaxPro Weekly